Legal Sector – Client Service Challenge
Eliminate manual tasks,eliminate errors, free up capacity

The Challenge
The firm provides services to online estate agents via various portals. Whilst some could be
integrated with, for others this approach was not possible. This required scarce and skilled
human resources needed to perform extract, transform, load (ETL) tasks between systems.
Maintaining required service levels was a constant challenge

The Solution
The ETL tasks were both rules based and repetitive so we trained a software robot to
complete them on an agreed schedule. The robot was able to work a factor of 20 times
faster than a human and had a zero error rate.

The Value
Service levels were immediately transformed and errors in the data resolved so that both
systems contained more accurate information. Human resources were freed up from
mundane tasks to do more human work elsewhere