Legacy System Challenge
Eliminate manual tasks, speed up process, release capacity
The Challenge
A leading provider of medical services to the NHS relied on human to extract and transform information from a legacy system. It could not be integrated with a the manual tasks consumed the capacity of highly skilled people who were a scarce resource in the business/
The Solution
The process was based on a series of rules which, when clarified and aligned, provide the framework for a software robot to operate to. Teaching the robot to complete the tasks increased speed to completion by a factor of 20 and exposed errors which were systematically eliminated to improve the process.
The Value
By providing the robot only when required (twice a day) the automated process was commercially advantageous and delivered an improved data set. The human tasks were reduced and focused only on cases where judgement calls were needed to determine the appropriate outcome
Information Distribution Challenge
Distribute highly sensitive information to multiple third parties safely
The Challenge
As a provider of services to various employers, our client had responsibility for high volumes and highly sensitive information which had to be made available to multiple third parties. Security (fraud) and compliance (GDPR) considerations required a way to securely distribute, at scale and without overwhelming a small administration team
The Solution
A simple, highly secure vault which contained information organised in a familiar folder / subfolder structure was quickly designed and deployed. It enabled granular access control so that different third parties were only able to see the information relevant to their purpose. Automatic notification ensure that everyone was kept to date and able to act promptly
The Value
Tasks are eliminated as the required information is uploaded to the appropriate folder and the relevant parties are automatically notified. Upload from third parties ensures that all information is in one place. Security and compliance are assured, file size is not a constraint.
