As consumers we are rapidly becoming accustomed to being able to transact, resolve simple queries and manage straightforward account updates instantly online.
If it’s possible to provide self-service it makes sense. Clients and users get what they want and it prevents human resource being tied down with low-value and repetitive work.
The OPTSM approach overcomes the barriers created by legacy technology applications that prevent organisations from delivering self-service.
Harnessing the capabilities of Low / No-Code Development it is possible to create, scale and maintain applications without the need for costly, time-consuming change to legacy software.